Travelling to the stadium
We would encourage all supporters to arrive at the stadium at least 90 minutes before kick-off. This will allow you plenty of time to pass through security checks and reach your seat. To assist with queueing times, we recommend that supporters arrive via the bridge closest to your turnstile. Please see our FAQs here for more details, on the best route to take when travelling to London Stadium. As part of our ongoing commitment to providing fans with a positive matchday experience, a dedicated team of Matchday Supporter Liaison Officers (SLOs) will be stationed at key points around the Stadium, on hand to help and assist supporters with any queries or concerns they may have.
The SLOs will be positioned at outside turnstiles on the Podium Level, welcoming supporters as they arrive for the match. The SLOs will be wearing West Ham United branded uniform, with their role title clearly visible on the back of their jackets, we have also introduced four static information points, found opposite turnstiles D, G, H and J where SLOs can always be found. We want to hear from you, so please speak with a member of the SLO team to provide us with your feedback, it is extremely important to us.
Before the match
General admission turnstiles will be open 90 minutes before kick-off. The Stadium Island has many catering facilities and entertainment options before heading through the turnstiles. The Heineken Bar located between Bridge 1 and 5 (Turnstiles G and H) has a DJ playing a host of tunes, to lift you into the matchday atmosphere. Head over to the Stadium Store, located at Bridge 5 (Turnstile F) to pick up the latest West Ham United merchandise and to don yourself in the famous Claret and Blue. Take a walk over to West Ham United’s new statue at Turnstile J, paying tribute to Bobby Moore, Sir Geoff Hurst and Martin Peters, and the Club’s 1965 European Cup Winners’ Cup victory!
Follow us @WestHamHelp on X for the latest information on supporter service, experience and engagement. We’re here to answer your queries and provide regular updates on the things that matter most. If you have a query – please do get in touch! X is monitored from 9am-5pm Monday to Friday, and from two hours before kick-off on a matchday.
Don’t forget to pick up your copy of the official matchday programme before heading into the Stadium. Find exclusive first-team player interviews, squad interviews and matchday information.
Once in the Stadium
Are you a junior supporter attending their first West Ham United match at London Stadium? We have a First Time Certificate with a new design for the 2024/25 season, that we would love to send to you! If you would like a certificate, please send us an email at [email protected] with the full name, address and reference to the match attended and we will send you out a certificate to commemorate your first match. Alternatively, you can collect your certificate on the day from one of our Supporter Services kiosks situated at Blocks 110, 125, 132, 141 and 154.
For the 2024/25 season our SLO Team will be handing out Junior Hammer Wristbands to families attending London Stadium. The wristband will feature our mascots, Hammerhead and Bubbles. The reverse will allow supporters to fill in important details such as client reference number, seat details and your emergency contact number. This is so that if your child is lost at any point, we are able to reunite you as quickly as possible. You can collect the Junior Hammer Wristbands from all Supporter Services booths and kiosks.
Take part in and watch the half-time quiz, featuring two West Ham United fans battling it out to win a signed West Ham United shirt, keep an eye out on this link for matchday specific events taking place on the match that you are attending.
After the match
Before departing London Stadium head to one of our late kiosks which are open after the match. Speak to an SLO or steward to find out which kiosks will be open after the match. The area outside of turnstile D (visiting turnstiles) is exclusively available to visiting supporters after the match for a short period of time.This zone is in place for the safety of all supporters and to enable home and visiting fans to leave the Stadium via designated safe walking routes to public transport hubs and the visiting supporters’ coach parking. Accessibility supporters who need to reach the Accessible Shuttle Bus service or the Accessible Car Park (Car Park 1A) should contact the accessibility team for further information on 0333 030 0174 or [email protected]
If travelling by train, make sure to check your route home using the TFL or the National Rail Enquiries website and head to one of the five train and tube destinations in close proximity to London Stadium, served by a number of railway lines.
We hope you enjoy your experience at London Stadium and if you have any questions, please contact the Supporter Services team at [email protected]