Need to contact us? Our details are below. 

Concerns

If you have any concerns about a child, young person or vulnerable adult please click here. 

Feedback

The West Ham United Foundation is committed to providing a professional and high-quality service to all our customers and we actively welcome all types of feedback. We believe that this helps us to deliver an improved and more effective service to our beneficiaries and wider community. 

Should you wish to give feedback about the service West Ham United Foundation has provided this must be in a written format.
 

By post:

Foundation Feedback, West Ham United Foundation, 60A Albatross Close, Newham, London, E6 5NX
 

By email:

[email protected]

West Ham United Foundation will endeavour to respond within three working days of receipt. If it is not possible to provide a full response to the issue raised within the time frame, an acknowledgement will be sent and a detailed reply will follow within 14 working days of the original communication.

West Ham United Foundation Complaints Policy and Procedure

West Ham United Foundation (WHUF) aims to provide a professional service for members of the public, customers and service users. WHUF works hard to ensure a high standard of customer service is provided by our employees. We welcome all comments and feedback about the way we work, whether positive or negative. If someone has a complaint we will aim to resolve it as quickly and efficiently as possible in a personal, fair and confidential way.

Click here to view the policy.