West Ham United are investigating the events around Saturday's match against Manchester United after allegations of racist abuse.
The club takes such matters seriously and, with the Police, is reviewing CCTV footage and gathering witness information. Anyone found responsible will be dealt with appropriately.
This is an isolated incident and our supporters, like the club, are proud of the positive relationship with Kick It Out - holding the Racial Equality Standard - and Show Racism the Red Card.
West Ham United would like to restate the seven-point supporter plan it printed in Saturday's matchday programme and also promoted on its matchday screens around the ground.
RESPECT - A SEVEN-POINT PLAN FOR FOLLOWING THE HAMMERS
Responsibility for all - We have a duty to show Hammers fans are the best. We are passionate and proud - but always fair. Bobby Moore, Billy Bonds, Trevor Brooking and now Scott Parker have inspired us all in the right way, the West Ham way, and we should remember that always.
England's finest - We have a proud reputation at home and abroad. West Ham United is your local club and we are growing it on a global scale. Wherever you are, you are ambassadors for the Hammers and we want the world to see the Academy of Football in a positive light.
Sing your hearts out - Our support is famous. We have always gotten behind the team even when things are not going well and long may this continue. The players always talk about the impact of hearing Bubbles or Come on you Irons ringing out around the ground. Sometimes our dreams fade and die but our steadfast support continues.
Pride in your stadium- The Boleyn Ground is your home from home. It is up to us all to make it a place where all West Ham United fans - young and old can follow the Irons. Feel pride in your surroundings and look after your own. Bring your scarves, flags and, most importantly, your voices.
Education is key - The club are proud to lead the way in community work. Get involved, whether it be coaching courses, supporter panels or initiatives like Kick It Out. Learn more about what the club does seven days a week, 52 weeks a year. Stay in touch with whufc.com, Facebook and Twitter.
Control your language and conduct - We all feel passionate support and none more than Hammers fans so famously committed - it's a way of life after all. Take care to ensure your conduct at a match does not affect your life outside of Upton Park. CCTV footage of passionate behaviour taken too far has affected fans' ability to watch their beloved Hammers and, in extreme cases, has impacted on their jobs and family life. Banter makes a match but there is a line. There is no place for racism, prejudice and abuse anywhere in football. We are all Hammers together and claret and blue are the only colours that matter.
The way forward - We are nothing without our fans and never take you for granted. We want your thoughts and ideas about how we can improve the supporter experience from buying tickets to matchday entertainment. email us at [email protected]